Need help?
Frequently Asked Questions
Yes! We offer a hassle-free 30-day return policy. If you're not completely satisfied, you can initiate a return by emailing us at mail@heyleo.ca or chatting with us on our site. Our team is here to assist you in the process.
We do not cover return shipping or exchange shipping.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Depending on where you live, the time it may take to reach you may vary. Orders processing time is 1-3 business days. Shipping time is depends on shipping method you choose. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We have some shipping rates that cover duties in the rate listed at checkout. The customer is fully responsible for any Duties or Taxes on international shipments unless it otherwise states it on that shipping rate. See checkout for details.
Turn garment inside out. Machine wash in cool water, gentle cycle. With like colors. Do not bleach. Remove promptly. Tumble dry low, delicate cycle. Cool iron. Do not iron decoration.
You can contact us through our contact page! We will be happy to assist you.